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Delay Deny Defend

Why insurance companies don't pay claims and what you can do about it

by Jay M. Feinman

Narrator Pat Grimes

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Length 8 hours 59 minutes

Language English

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Bookseller recommendation

“If you’ve ever had to fight tooth and nail with an insurance company over a claim, this book will make your blood boil. Jay M. Feinman exposes the dark side of the insurance industry, showing how companies prioritize profits over people by delaying payouts, denying valid claims, and aggressively defending against policyholders. ✔ Eye-opening case studies of real-life insurance battles ✔ Breaks down shady industry tactics with clarity ✔ Practical advice on how to protect yourself This isn’t just a dry policy analysis—it’s an infuriating yet essential read for anyone who has home, auto, or health insurance (so… basically everyone). Highly recommended if you want to understand the system and learn how to fight back.”
— Julia • Four Seasons Books

Summary
About the author
About the narrator

#3 in Bestselling Law Audiobooks

An expose of insurance injustice and a plan for consumers and lawmakers to fight back—now available in audiobook format.

The denial of valid insurance claims is not occasional or accidental or the fault of a few bad employees. It's the result of an increasing and systematic focus on maximizing profits by major companies such as Allstate and State Farm. Citing dozens of stories of victims who were unfairly denied payment, the book explains how people can be more careful when shopping for policies and what to do when pursuing a disputed claim. It also lays out a plan for the legal reforms needed to prevent future abuses.

Business Law

Jay M. Feinman is an expert in insurance law, torts, and contract law. The recipient of numerous teaching awards, he’s also written seven books and more than 60 scholarly articles. He is a member of the American Law Institute and other professional organizations and is an advisor to United Policyholders.

Pat Grimes is an experienced voice actor. When not recording, he can be found writing, playing guitar, singing, traveling, or doting on his small dog, Charlie. Born in Los Angeles, he now makes his home in Ypsilanti, Michigan.